Debt Collection Process Optimization in Contact Centers

Use Case

Contact Centers that perform collection operations face a constant challenge trying to strike a balance between maximizing debt collection and maintaining guidelines for respect and protection of consumer rights.

Failure to comply with such guidelines exposes companies to litigation and fines from regulators, not to mention bad publicity and a poor reputation.

Discover how AI technologies help Contact Centers to:

• Detect abusive techniques or breaches in a debt collection operation.
• Ensure compliance with quality scripts.
• Improve agent training.
• Measure customer satisfaction.