Churn Reduction in the Telecommunications Sector

Use Case

The telecommunications market is very mature, competitive, and saturated, which means a major problem for customer loyalty.

Therefore, anticipating churn has become the key to customer retention in this sector.

Discover how AI technologies help the Telecommunications industry to:

• Analyze conversations that denote higher probability of churn.
• Detect the most repeated complaints and reasons for churn.
• Measure customer satisfaction.