Churn Reduction in the Banking Industry

Use Case

Covid-19 pandemic along with the emergence of neobanks has accelerated the transformation process in the banking sector in which traditional banks have to adapt in order not to lose more customers.

Therefore, the experience has become the key to customer loyalty and retention in banking.

Discover how AI technologies help the banking industry to:

• Analyze conversations that denote higher probability of churn.
• Detect recurring complaints.
• Measure customer satisfaction.