Intelligent Compliance
Ensure compliance in all your interactions, no matter where they take place
Securely record and safeguard all your interactions and comply with regulatory requirements. Recordia® incorporates AI analytics and integrates seamlessly with virtually all major telephony systems and UCaaS platforms to turn your recording data into business intelligence.
Intelligent and Automated Compliance
Capture all omnichannel interactions, including all those performed in Microsoft Teams or Webex (audio, video, screen sharing or chats).
Integrated, but fully customizable, policies to meet all regulatory requirements.
Automated detection of sensitive data for the protection of confidential information such as credit card data.
Automated call categorization for compliance monitoring on the interactions that really need it.
Automated alerts in case of compliance violations.
Customizable dashboards that provide reports on critical KPIs.
A complete solution designed to detect critical compliance issues
Cloud-based Recording of Interactions
Capture and secure interactions from any device or platform. Record all interactions legally and define the retention period you need to comply with the most stringent regulations such as MIFID II.
- Store your customers' consent regarding the processing of personal data.
- Prevent data leaks by keeping recordings fully encrypted end-to-end using 256-bit AES encryption, with rotation policies, even at rest.
- Securely centralize and manage all your recordings from a single platform with Recordia®.
- Comprehensively control access to recordings through two-factor authentication.
- Retrieve interactions at any time in case of audit or query, or if their modification or deletion is required by users.
Intelligent Analytics for Compliance
Go beyond recording for compliance and fully analyze all your communications to comply with legal guidelines and avoid severe fines and penalties.
- Fraud prevention and risk control.
- Detection of issues that indicate compliance risk.
- Categorization of calls to ensure compliance for those that really need it.
- Detection of non-compliance with conformity requirements and specifications.
- Identification of conversations that do not comply with regulations.
- Identification of conversations that include fraudulent incidents.
- Automatic alerts of compliance violations.
Discover the power of Recordia® and unlock your full potential!
Our team of seasoned experts will guide you towards the best approach to overcome any obstacle with ease. Contact us now and experience the ultimate solution to all your needs!
