Oracle is one of the technology companies that is making a profound change to its applications and services. This means that some applications will no longer be supported in the future. Among the applications that will no longer be supported is Oracle ISR or Interactive Session Recorder. This component is very closely connected to Oracle SBC or Acme Packet SBC, which is a widely used SBC in the industry and has a SIPREC interface that is used for call recording.
Oracle Communications Interactive Session Recorder (ISR) is an application designed to eliminate the costs and complexity of call recording for enterprise compliance. The solution features an open, standards-based architecture that dramatically simplified the capture and storage of real-time IP communications sessions across the enterprise. Oracle ISR leveraged a modular design for superior scalability and economics, offering a broad set of APIs for maximum extensibility and flexibility.
But as we indicated, due to the continuous changes in their applications and services, it is highly probable that in the mid-long term Oracle will stop providing support for Oracle ISR customers. So, what can be done to continue recording calls and have an infrastructure that supports it at the lowest possible cost? We show you an alternative: the complete call recording solution, Recordia.
Recordia as a cloud alternative for Oracle ISR call recording
Recordia is a SaaS solution for call recording and conversational intelligence in the cloud that captures information from different communication channels and stores it for the years required for regulatory compliance. Optionally, and through intelligent analysis of the conversation, allows companies to have a comprehensive 360º view of all data.
Recordia brings great benefits:
- It is a secure platform that has the most advanced security systems and best practices, such as ISO27001 and ISO9001, in addition to being certified in the Spanish National Security Scheme (ENS) at the highest level that allows it to provide service to the Public Sector entities.
- It supports the SIPREC Protocol, used by Oracle SBC and also used by Oracle ISR.
- Allows you to import all the recordings you have in Oracle ISR and thus avoid paying for maintenance on a system that will no longer be used.
- You can use Recordia for compliance along with other communication platforms such as Microsoft Teams, Cisco, Avaya, cell phone recording, and more.
- Recordia integrates easily and frictionlessly with Salesforce or MS Dynamics, allowing you to have recorded and classified conversations in your CRM.
- It is a Cloud service, with no need to provide servers, databases, or technical elements.
- No installation is required, simply redirect the SBC SIPREC protocol to our Recordia cloud. Also, if your internet connection is not reliable, we offer other redundancy and high availability options.
- It can transcribe 100% of conversations quickly and easily.
- Recordia integrates seamlessly with your API set, allowing it to connect to your applications.
Get a quick and easy migration to Recordia from Oracle ISR
By following a few simple steps, you can migrate from Oracle ISR to Recordia, without hassle or installation.
- Create a Recordia account by contacting sales.
- Export the recordings to a directory and connect to Recordia Uploader. All your recordings will be ingested into Recordia.
- Point your SBC with the SIPREC protocol to the Recordia cloud.
- Start recording. With Recordia you will be able to access through any browser to all your recordings, both old and new.
- Turn off your old recorder.
It’s that easy to migrate your Oracle ISR service to Recordia. Want to learn more about Recordia?
Talk to an expert
Fill out the following form to receive information about Recordia, plans and prices.
All customers coming from an Oracle ISR get 12 months of free subscription fees (*)
(*) Unlimited number of endpoints or phones. 30 days retention period