The communication needs of enterprises are more heterogeneous and complex than ever precisely because of the transition to digital models such as VoIP and UCaaS platforms. In fact, many companies continue with hybrid communication models, which presents a challenge for communications service providers. These companies are forced to upgrade and diversify their services in order to maintain or even renew their positioning and market share.
Therefore, business communications service providers such as Avaya have created new services hosted in the cloud, allowing the integration of these with complete call recording solutions such as Recordia, which are so important today.
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About Avaya
Avaya is one of the most important providers in the industry, being a world leader in Contact Centers, Unified Communications, and the Cloud. Avaya’s focus is on helping companies create intelligent experiences with their customers and employees. That is why they prioritize the integration of their products with multiple leading technologies to enable the right, results-driven digital transformation of enterprise communications models.
Avaya in numbers:
- It has customers in more than 175 countries.
- Avaya has more than 5 million contact center users worldwide.
- 144 million people trust Avaya for reliable communications.
What kind of products and services does Avaya offer and what sectors does it target?
Avaya offers a portfolio of services and products that revolves around business communications, including those aimed at:
- Unified Communications on a single integrated platform.
- Communication solutions for Contact Centers.
- Telephones and devices, whether desktop, SIP phones, mobile devices or videoconferencing systems, among others.
- Cloud communications services.
Given the need for communication is common in all companies, either internally or with customers, Avaya products and services can be included in any organization, including some such as health care, banks, corporations, and small and medium enterprises.
Avaya delivers intelligent customer and employee experiences to enterprises
- Avaya turns the Contact Center into a critical strategic resource through PBX communication infrastructures.
- Improves the employee experience through unified communications software.
- Offers more flexible solutions deployed in the cloud.
- Provides the right tools (telephones, multimedia devices, video conferencing systems…) to meet the communication needs of companies.
Avaya can be integrated with complete call recording solutions
Complete call recording solutions such as Recordia, allow an easy and fast integration with multiple PBX or UCaaS communication infrastructures such as Avaya that facilitate the automation and efficient synchronization of workflows and the adaptation to the current communication needs and infrastructures of companies.
In this way, Avaya, by integrating easily and effortlessly with Recordia, provides companies with a complete recording of all their calls to comply with international regulations and obtain valuable information thanks to Speech Analytics and Sentiment Analysis.
Benefits of Avaya’s integration with Recordia call recording solution:
- Transparent, easy, seamless, and real-time recording of all calls made by agents. Recordia allows having a complete record of calls and interactions made through the Avaya PBX to comply with international regulations and allow its later analysis.
- Call recording on demand, enabling companies to start recording at the beginning of the call or from a certain point according to the needs of the companies.
- Launching of on-demand voiceovers during the call by the user himself, without the need to be managed by an administrator.
- Biometric voice identification, thanks to real-time audio acquisition through Avaya’s integration with Recordia, customer identification is fast and frictionless, allowing early detection of fraud.
- AI transcription and analysis of all calls made, gaining benefits from the Recordia services, and bringing out key information from all your calls and customer interactions for decision making.
Recordia has fully integrated its call recording and interaction logging solution with Avaya Aura Communication Manager and Avaya Aura Application Enablement Services (AES).
The benefits are multiple when integrating Avaya’s business communications systems with Recordia, plus it is an easy and fast process, without complications. Find out now how Recordia Call Recording solution can benefit your company.