Industries
Energy & Utilities
Increase customer satisfaction, retention and loyalty while improving efficiency
Monitor quality across 100% of conversations, quickly automate and evaluate agent performance, and gain actionable insights.
Drive loyalty, reduce churn and improve customer experience with Conversational Intelligence
Identify customers with the highest probability of churn
Automatically identify and analyze interactions for detailed data on customer intent and overall customer experience.
Detect negative customer experiences.
Identify reasons for dissatisfaction (pricing, claims, or service-related complaints).
Detect the intention or threat of customer churn or change of company.
Understand your customers and ensure sales performance
Understand how your customers respond to your products and promotions to learn which sales techniques work best and how to establish an effective sales message.
Measure the quality of leads and monitor response to offers.
Identify up-sell and cross-sell opportunities.
Discover trends, anomalies and best practices.
Analyze whether agents fully read contracts and legal sales requirements.
Monitor agent quality and performance
Improve agent training
Analyze and measure the level of agents’ adherence to the script in the different parts of the conversation, from greeting to selling and closing.
Detect overlaps and high tones of voice
Measure the overlap of agent and customer interventions and high tones of voice to detect key information about the deal the agent is making or about a potential problem or discussion.
Measure silence times
Measure silence times in your conversations with customers and uncover potential problems in the service provided by your sales agents.
Understand how your customers feel
Analyze the feelings of your customers in each intervention and understand how your customers really feel about your products and the service they received.
Want to discover how Recordia® transforms your customer experience, drives your business and maximizes benefits?
Recordia® Voice Biometric Authentication
Facilitate customer authentication and ensure secure access to your processes and services
Enhance customer experience
Authenticate quickly and frictionlessly through a natural conversation, without preset phrases or security questions.
Avoid fraud and identity theft
Confirm that the policyholder is really the one on the phone. Obtain proof of life, reduce fraud and identity theft.
Optimize costs and operational time
Reduce the time and operational costs of customer verification processes by more than 30 secs/call.
Discover the power of Recordia® and unlock your full potential!
Our team of seasoned experts will guide you towards the best approach to overcome any obstacle with ease. Contact us now and experience the ultimate solution to all your needs!
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Use Cases
Discover Recordia®’s versatility through its wide array of use cases.