Debt Recovery
Optimize your debt recovery processes while reducing inefficiencies
Maximize debt recovery results on any type of portfolio and debt seniority with the minimum cost of resources. Detect abusive techniques or violations in recovery operations.
Maximize your results and meet quality standards
Customized Strategies
Analyze which words promote higher payment promises or which are the most frequent debtors’ objections to create more efficient dialogues and better experiences.
Compliance with Quality Requirements
Analyze 100% of collection calls and alert and know which ones were non-compliant to take specific corrective actions.
Improve Agent training and Operational efficiency
Prepare customized training plans to strengthen the necessary skills of each agent.
A complete solution to increase your debt recovery performance
- Identify relevant information and categorize interactions to establish successful debt recovery strategies.
- Detect adherence to established scripts by measuring and evaluating adherence in different parts of speech.
- Understand the manager's treatment and possible problems or discussions by analyzing acoustic indicators.
- Identify common customer objections and how managers address them.
- Analyze serious script deviations that negatively impact the sale.
- Identify and analyze conversation patterns that resulted in successful closings.
Optimizing the Debt Collection Process in the Contact Center
The Recordia® solution helps maximize debt recovery and reduce inefficiencies and costs resulting from noncompliance with regulations and quality standards.
Discover the power of Recordia® and unlock your full potential!
Our team of seasoned experts will guide you towards the best approach to overcome any obstacle with ease. Contact us now and experience the ultimate solution to all your needs!
