Industries
Contact Center
Automate and manage process quality while reducing costs.
Monitor quality in 100% of conversations, quickly automate and evaluate agent performance, and gain actionable insights.
Multiply productivity
Get customized dashboards that facilitate smarter control by supervisors and improve service quality.
Increase service quality
Evaluate 100% of interactions quickly and more accurately and ensure that your interactions meet established quality standards.
Identify trends and inefficiencies
Listen to your customers and uncover trends and inefficiencies in your processes, products and services to improve data-driven KPIs.
Reduce risk
Minimize risk by monitoring regulatory compliance, avoiding fines and securing brand reputation.
Verify claims
Detect if the agent is adhering to the established script by measuring and assessing adherence in the different parts of the speech.
Monitor metrics
Measure and monitor metrics such as TMO, AHT, silence times, overlaps or high tones while saving time on supervisor evaluation tasks to assess agent quality and performance.
Optimize costs
Identify opportunities to improve operational efficiency and optimize metrics such as FCR to save costs.
Identify unsatisfied customers and improve their experience
Analyze all conversations with your customers and ensure quality experiences.
Detect overlaps and high tones of voice
Measure overlapping agent and customer interventions and high tones of voice to detect key information about the agent’s treatment or a potential problem or discussion.
Measure silence times
Measure silence times in your conversations with customers and uncover potential problems in the service provided by your sales agents.
Understand how your customers feel
Analyze your customers’ feelings in each intervention and understand how your customers really feel about your financial products and conditions.
Maximum security for PCI DSS compliance in call recording
Provide the necessary security for sensitive credit card data to comply with PCI standards in your recordings and transcriptions and prevent fraud and data theft.
Audio Anonymization
Get completely clean audio. Recordia® permanently removes all sensitive payment card data by replacing the part of the audio where it appears with white noise.
Transcription Anonymization
Fully secure and compliant transcripts. Recordia® permanently removes all sensitive payment card data, replacing it with hash marks.
Recordia® Voice Biometric Authentication
Facilitate customer and agent authentication and create personalized experiences
Enhance the customer experience
Authenticate quickly and frictionlessly through a natural conversation, without preset phrases or security questions.
Prevent fraud and identity theft
Secure authentication and verification through inherent qualities of each person to prevent fraud and identity theft.
Optimize costs and operational time
Reduce the time and operational costs of customer verification processes by more than 30 secs/call.
Facilitate access to your agents without relying on external devices
Ensure the identity of the workforce, thanks to the combination of voice biometrics and transcription, in any channel they use when connecting to corporate environments in person or remotely.
Discover the power of Recordia® and unlock your full potential!
Our team of seasoned experts will guide you towards the best approach to overcome any obstacle with ease. Contact us now and experience the ultimate solution to all your needs!
Brochure
Explore the world of Recordia! Download our brochure to discover more.
Use Cases
Discover Recordia®’s versatility through its wide array of use cases.