Churn Risk Detection
Prevent churn and ensure your customers’ loyalty
Identify customers at risk of churn. Analyze warning signs and take corrective actions in time to improve your retention rates and maintain customer satisfaction.
Recordia® can identify early signs of churn and apply customized strategies to keep your most valuable customers engaged and satisfied.
Holistic and Personalized Retention Strategies
Increase loyalty with a comprehensive approach
With a holistic approach, we integrate unstructured data analysis to give you deep insight into your customers’ needs and preferences. Gain a significant competitive advantage by effectively customizing your retention strategies and delivering targeted solutions and offers.
Customization of retention strategies
Use our analytics to design customized retention strategies tailored to each customer’s unique patterns and behaviors.
Reducing churn rates
Identify the key drivers that influence customer retention and develop strategies to increase recurring revenue and the financial stability of your business.
Increase customer satisfaction and loyalty
Be proactive in implementing improvements that strengthen your brand perception and foster customer loyalty.
Improve Customer Lifetime Value (CLV)
Extend the duration of the relationship with your customers, facilitating cross-selling and increasing long-term retention.
Resource optimization
Save costs and improve operational efficiency by focusing your resources on retaining the most valuable customers.
How does Recordia® do it?
Accurate detection of churn risk through detailed analyses
Thanks to Recordia® AI, analyze all interactions with your customers, detecting and weighting customizable parameters for each business. Our solution assigns risk scoring, which detects and alerts about the customers most likely to churn and provides a detailed view of each interaction.
- RCall Reason Identification
Understand the reasons behind each contact and categorize interactions according to complaint types.
- RCall Resolution
Evaluate how calls were resolved and whether customers were satisfied with the resolution.
- ROverall Satisfaction Analysis
Use sentiment analysis to measure the overall satisfaction of each interaction.
- RKey Audio Metrics
Analyze wait times, silences, overlaps and speech rate to identify signs of dissatisfaction.
- RKeyword Detection
Identify predefined words and phrases, competitor mentions or cancellation threats that may indicate negative customer experiences.
- RData Visualization
Visualize risk scores, performance and time trends, and other critical data through customized dashboards.
Use Cases to Reduce Churn
Recordia® analyzes and identifies churn signals, calculating and weighting a series of parameters obtained from conversations and giving a churn risk score for each interaction.
Discover the power of Recordia® and unlock your full potential!
Our team of seasoned experts will guide you towards the best approach to overcome any obstacle with ease. Contact us now and experience the ultimate solution to all your needs!
