Industries
Insurance
Provide your policyholders with an efficient experience and achieve more satisfied and loyal customers.
Ensure the best service in a competitive and evolving industry.
Conversational Intelligence
Monitor and analyze policyholder conversation data to anticipate policyholder needs, improve compliance, reduce fraud, save costs and provide a better customer experience.
Deliver easy, seamless and efficient experiences for your policyholders
Increase retention and loyalty
Discover trends in customer behavior and areas for improvement to optimize policy and parts management processes.
Improve quality of service
Improve team performance and learning by understanding best practices to ensure the best customer experience.
Reduce customer churn
Detect early signs of customer churn, such as complaints, suggestions or mentions of competitors, and anticipate corrective actions.
Understand how your customers feel
Analyze your customers’ feelings at each intervention and understand how they really feel about your products and the service they received.
Want to discover how Recordia® transforms your customer experience, drives your business and maximizes benefits?
Analyze and verify sales
Understand how your customers respond to your products and promotions to learn which sales techniques work best and how to establish an effective sales message.
Accurately classify by identifying key phrases that indicate customer intent to purchase or upgrade policies.
Discover trends in customer interactions to more effectively identify up-sell and cross-sell opportunities.
Increase sales quality by analyzing interactions and uncovering trends, anomalies and best practices.
Verify that agents are correctly reading contracts and legal requirements of the policy contracting process.
Recordia® Voice Biometric Authentication
Facilitate customer authentication and ensure secure access to your processes, parts and policies
Enhance customer experience
Authenticate quickly and frictionlessly through a natural conversation, without preset phrases or security questions.
Avoid fraud and identity theft
Confirm that the policyholder is really the one on the phone. Obtain proof of life, reduce fraud and identity theft.
Optimize costs and operational time
Reduce the time and operational costs of customer verification processes by more than 30 secs/call.
Improve customer experience and prevent fraud
Download our whitepaper and understand how to generate positive customer journey experiences and build strong customer relationships.
Discover the power of Recordia® and unlock your full potential!
Our team of seasoned experts will guide you towards the best approach to overcome any obstacle with ease. Contact us now and experience the ultimate solution to all your needs!
Brochure
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Use Cases
Discover Recordia®’s versatility through its wide array of use cases.