Technology has revolutionized the world in many areas, but for companies, there are multiple uses of IT tools that bring great benefits, such as task automation.
Companies have routine processes and tasks that, when performed and managed manually, increase costs and operational times and even affect the experience they offer to their customers.
It is for this reason that many companies are implementing Artificial Intelligence and Machine Learning solutions that allow them to automate these processes and tasks.
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What is automation and what are its benefits?
Automation is the use of one or more software that allows configuring sequences of tasks so that they are performed automatically. Even the most advanced solutions go further, offering companies reports on the use and development of these automated processes, as well as important statistics to monitor and optimize everything necessary.
Thanks to AI solutions, all repetitive or routine tasks that require manual efforts can be integrated into automated workflows or task sequences.
Automation brings great advantages to companies, among them:
- Cost and operational time savings.
- Increased efficiency, relieving the workload, and achieving greater agility.
- Optimization of processes, achieving higher quality.
- Improved customer experience by increasing the quality and efficiency of processes.
5 Tasks or processes that can be automated with AI solutions
1. Extracting relevant data and information from documents
Routine back-office tasks or the extraction of customer data and manual transcriptions of calls are the most time-consuming and tiring tasks for employees, especially those dedicated to sales or customer service. Automating these tasks reduces the possibility of errors and leads to greater employee satisfaction, efficiency and motivation, reducing operating time and costs.
2. Detection of topics of interest or insights
In the interactions with customers throughout the customer journey, vital information emerges to identify trends, satisfaction, or even the risk of a customer leaving. But due to the high number of interactions that a company has with its customers, it is totally impossible to analyze each one of them or to have a complete and real vision of the situation in which the company finds itself.
AI solutions that enable automation facilitates the tasks of categorizing and analyzing 100% of customer interactions, achieving a comprehensive picture of what is happening with all of them.
3. Quality management of customer service processes
Artificial intelligence in customer service is responsible for listening and interpreting customer interactions to provide increasingly accurate answers according to customer needs.
Controlling, managing, and monitoring the quality of customer service processes allows for better customer service, ensuring that preset scripts are followed, increasing customer satisfaction, and even improving the training and coaching of customer service agents.
4. Sales verification
Until now, sales verification has been a manual process done by using wiretaps that only allow verification and analysis of a very low percentage of interactions. Therefore manual sales verification is practically random and not very effective.
In this type of process, Artificial Intelligence solutions that allow automation are used to analyze 100% of the sales calls, thus reducing verification times and ensuring compliance with the quality standards of the sales process.
5. Customer identification and verification processes
Artificial Intelligence-based solutions have evolved so much that new ways of identifying and verifying customers in a faster and more secure way emerged. Biometrics introduced a new way of automating identification processes through unique biological parameters, such as voice.
Automating identification processes with biometrics has brought great benefits to many industries, including financial and insurance ones, allowing you to save on costs and operational time while maintaining security, reducing fraud, and creating a unique and quality customer experience.
Having artificial intelligence solutions, such as Recordia, to automate all these processes or tasks within the company generates great benefits, not only for the company but also for its customers. Ensuring the quality of the processes, automating inefficient tasks, or increasing the efficiency of the teams, generates a better customer experience that will translate into greater satisfaction and loyalty.
Recordia, through its conversational intelligence and voice biometrics, allows you to automate all these processes, save time spent on mechanized tasks and improve accuracy by reducing the risk of failure due to the human factor while improving the experience and satisfaction of customers and employees.
Learn more about our Recordia conversational intelligence solution to automate processes by clicking here.