Today’s business environment involves a wide variety of tools and workspaces for internal and external employee communication, making the communication needs of companies become increasingly heterogeneous and complex. This reality has led technology to advance in such a way that there are more scalable and economical options adapted to the multiple needs of all types of companies, from simple solutions for startups to multinationals with complex architectures.
For these reasons, it is nothing new that more and more companies are investing in VoIP telephony infrastructures and hybrid communication models. Among the most widely used solutions in collaborative communications and PBX communication infrastructures, Cisco Systems is the provider per excellence.
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About Cisco Systems
Cisco Systems is a world leader in networking and IT and one of the leading providers of collaborative communications and VoIP solutions. An integral part of its DNA is creating lasting partnerships with customers, working together to identify their needs and deliver solutions that drive their success.
Cisco by the numbers:
- More than 95% of Fortune 500 companies use Cisco collaboration solutions.
- More than 200,000 Cisco collaboration solutions customers worldwide.
What services does Cisco offer?
Cisco Systems offers a broad range of products and services. Some of the products it markets are in different technological areas from networking, security, collaboration solutions, DataCenter or Internet of Things.
Among the solutions offered by Cisco are business collaboration solutions and IP telephony, as well as PBX services such as CUCM or SBCs such as CUBE (Cisco Unified Border Element) that allow the control of both internal and perimeter calls.
Cisco can be integrated with complete call recording solutions
Some complete call recording solutions, such as Recordia, allow the recording of your company’s calls with a single solution, including those made on IP telephony lines in your Cisco infrastructure, in addition to cell phone calls, SMS, Faxes, and many other interactions made by your company’s employees.
Recordia was specifically designed to integrate and work with Cisco CUCM and CME platforms, supporting SIP and SCCP protocols, among many other integrations with the most used solutions in the market.
Recordia integrates directly with CUCM (Cisco Unified Call Manager), Cisco Systems’ on-premise PBX installed in many companies, and with CUBE (Cisco Unified Border Element), an SBC that allows the control of perimeter calls in companies.
What are the benefits of integrating Recordia with Cisco?
The easy and direct integration of Recordia with Cisco Systems services offers great benefits that facilitate the day-to-day life of companies, among them:
- It has compatibility with SIP and SIPREC protocols.
- It allows complete recording at the end-point recorder level, which facilitates the easy management of Recordia recorders in the CUCM console.
- Supports multiple audio codecs and encrypted communications, including G711, G729, G722, TLS and SRTP.
- Transparent recording of all calls made by agents and users involved in an easy and uncomplicated way. Recordia allows to have a complete record of calls and interactions made through Cisco to comply with international regulations and allow their subsequent analysis.
- The recording work is efficient, thanks to Cisco’s own DMS (Dual Media Streaming) recording technology and the integration with Recordia. This allows the telephone terminal itself to send a copy of the participants’ audio to the Recordia recorder, freeing the CUCM switchboard from this work.
- Transcription and subsequent analysis with AI of all calls made through Cisco services, benefiting from Recordia services and bringing out key information from all your calls and customer interactions for decision making.
The benefits of integrating Cisco communication services with Recordia are many, in addition to the ease and speed of the process and having all the technical requirements to comply with international data protection regulations and standards. Discover now how Recordia call recording solution can benefit your company.