Many people wonder if it is possible for sales teams to work from home. The reality is that we are in a moment in which teleworking has been imposing itself on face-to-face work methods and, in fact, more and more companies are adopting hybrid work models in which both worlds (teleworking and face-to-face) continuously coexist.
In sales teams, the trend toward teleworking is increasing due to the benefits it brings, including cost reduction, time savings in sales relocation, and the elimination of geographical restrictions.
For these and many other reasons, remote work is a great attraction not only for sales teams but also for companies. But companies have to make sure that in order to carry out this remote work effectively, they have the necessary infrastructure and technology solutions to facilitate the implementation of remote teams, with a service of the same quality or even higher than that available in the on-site offices.
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What solutions should sales teams deploy to work from home?
There is no doubt that hybrid models, which combine work at home and work in the office, have the potential to emerge as winners in the current and future scenarios. The challenge now is to understand the needs that allow us to bring both worlds closer together.
Therefore, the evolution of sales teams must have technological tools that enable teleworking and integrate it seamlessly within the traditional model. Thus, the key to getting the most out of remote work is to incorporate those technological solutions that meet all the needs and challenges that teleworking implies in sales teams.
Some solutions such as Recordia Telephony Service allow, through an international cloud service, to make and receive calls on any mobile device, IP phone, or softphone client, without the need to change the current PBX systems or operators, working as a PBX system in the cloud. These solutions enable sales teams to operate around the world by providing an international cell phone network that allows them to call from anywhere over the Internet, making it easy for companies to record all their calls in a secure environment.
In addition, complete solutions such as these ones, by working as an end-to-end service, allow calls to be queried for further analysis with Speech Analytics AI technologies. This type of solution allows for the recording and analysis of calls with the same quality and speed as if the sales reps were on-site at the work center.
What are the benefits of these solutions for companies and sales teams working from home?
For companies:
- Improved productivity: by decreasing sales team distractions, reducing sales reps burnout from commuting, and increasing the time spent on actual work.
- Reduced agent turnover: the reduction of workplace stress and greater flexibility by working remotely reduces turnover in sales teams. In fact, 46% of the companies that allow teleworking say they have reduced the attrition of on-site work.
- Cost reduction: costs derived from workspaces are reduced, reducing space requirements, and costs derived from their activity in the work center, among others.
For sales teams:
- Saving time and money: the fact of not having to commute, or having to do it less, improves life quality and reduces the costs derived from face-to-face work.
- Elimination of geographical restrictions: thanks to the solutions that allow sales teams to work remotely, the geographical restrictions inherent to hiring are eliminated, being able to develop their activity anywhere in the world with the only requirement of having Internet access.
- Improvement in labor comfort: Considering, among other things, the savings in time and money and the elimination of geographical restrictions, for many workers, teleworking translates into life quality. If we consider that a happy sales team means a better relationship with customers, taking care of their well-being is a great benefit to be considered when implementing telework or hybrid work.
In short, the implementation of working from home in sales teams, in the pre-pandemic world, seemed almost impossible due to the traditional vision of excessive control and supervision to which sales reps were exposed. After all that has happened and the current trends toward hybrid and remote work modalities, sales teams have to evolve by adopting technological solutions that allow them to offer a service as complete and of the same quality as the one they had in their traditional on-site model. Complete solutions such as Recordia with its technology Recordia Telephony Service have made it possible for sales teams to develop their activity most efficiently and effectively, bringing significant benefits to both companies and sales teams.
Find out more about Recordia Call Recording and Recordia Telephony Service by clicking here.