Absorb Contact Center overload without losing calls or context

Brochure

Call peaks remain one of the biggest challenges for Contact Centers. When no agents are available, calls go unanswered, customers abandon, and organizations face operational and regulatory risks, especially in environments with strict service-time requirements.

Discover how Recordia® Voice Agents solution, Agentia365, helps companies:

• Absorb inbound call peaks without overstaffing or designing processes.
• Prevent lost and abandoned calls, even during high-demand periods.
• Ensure full traceability and context for calls that could not be answered initially.
• Support compliance with regulations.