Recordia® Suite for Quality Assurance

Whitepaper

Measuring only a fraction of interactions is not enough to manage quality operations effectively. With the ability to manually assess only 5% of interactions, organizations face limitations in gaining comprehensive insights and difficulties in building effective agent enablement strategies.

Discover how our Recordia® solution helps:

• Categorize interactions automatically.
• Measure adherence to the Script.
• Monitor agent quality and performance.
• Measure silence times, overlaps and sentiment.