Category: Speech Analytics

In the last few years, due to periods of recession and the crisis caused by the COVID-19 pandemic, the number of non-payments has increased, which…

Today, customer fatigue and oversaturation when receiving calls to sell them products and services are on the rise, which is why companies are becoming more…

In Contact Centers, quality assurance has always been a critical part of improving agent performance, ensuring compliance, and enhancing the customer experience.   When we talk…

Customer service takes place when, at any time, a company and its employees serve a person who is buying, considering the product or service, or…

Marketing and sales professionals know that satisfied customers mean success for the brand/company. It is therefore very important to know their needs and interests, as…

A quality Call Center is one that not only seeks to fulfill its objective as a company but also satisfies the needs of its employees…

Digital banking and the use of Fintech have experienced a resurgence, becoming very popular. But, as strange as it may sound, there is another long-established…

What is PCI DSS? Surely, or almost certainly, you have seen the acronym PCI DSS at some point, and perhaps you are not entirely clear…

The use of call recording in Call Centers has become generalized a few years ago in order to monitor randomly the calls to evaluate the…

Market research allows to know the opinions, preferences, motivations, obstacles, and even suggestions for product improvement, of customers and to obtain essential conclusions and insights…

Speech Analytics is becoming one of the most demanded technologies in recent years by companies from different sectors. Most companies have implemented Call Recording software…

If you are evaluating to incorporate Speech Analytics technology into your company, although it seems obvious, the first thing you need to understand is what…