Call Recording for compliance
It is true that there are other reasons why Call Recording helps companies, such as quality or customer experience, however, we must not forget that…
Author: Laura Álvarez
U.S. SEC requires Wall Street banks to document all intern communications, are they prepared for this?
A Reuters article (2021) reported that the U.S. Securities and Exchange Commission (SEC) opened an investigation into how Wall Street Banks documented and tracked digital communications among…
The basics of Recordia Transcription
Today, call recordings and transcripts are important part of an effective customer service experience. The fact that Call Center agents can use text transcriptions of…
The basics of Recordia Biometric Identification
All those companies that collect and work with customer data must be rigorous in terms of protecting and authenticating this data properly. With the constant…
The basics of Sentiment Analysis
Analyzing and understanding the emotions of audiences is fundamental for companies. Today, customers have been expressing their thoughts and feelings more openly than ever before.…
The basics of Recordia Speech Analytics
If you are evaluating to incorporate Speech Analytics technology into your company, although it seems obvious, the first thing you need to understand is what…
The basics of Recordia Call Recording
Call recording is essential in some companies to comply with international data protection regulations and to achieve full ethical and regulatory compliance. The purpose of many…