Recordia® Technology
Use Cases
Intelligent Virtual Agents for Debt Recovery
Use Case Unanswered calls, slow and unempathetic manual processes, and high operational costs make debt recovery a challenge. That's why…
Microsoft Teams Recording Solution for Telecom
Use Case Unified communication platforms, such as Microsoft Teams, have become indispensable tools for telecommunications providers' development, but they pose…
Two-Factor Authentication for Employees with Voice Biometrics
Use Case Authentication based on passwords and one-time SMS codes (OTPs) has weak security and a deficient user experience. Discover…
Recordia® Voice Biometrics helps Retail Banking
Study Case Multifactor authentications are necessary to comply with PSD2, but are they really secure? This case study on one…
Recordia® Suite for recording interactions in Microsoft Teams
Use Case Unified communication platforms, such as Microsoft Teams, have become indispensable tools for business development, but they pose challenges…
Sales Analysis and Verification in Contact Centers
Use Case Telephone sales is one of the most demanded services of Contact Centers and telephone is still the most…
Debt Collection Process Optimization in Contact Centers
Use Case Contact Centers that perform collection operations face a constant challenge trying to strike a balance between maximizing debt…
Customer Experience
Use Case Today, more than ever, listening to the customer has become a critical task to understand the needs of…
Churn Reduction in the Telecommunications Sector
Use Case The telecommunications market is very mature, competitive, and saturated, which means a major problem for customer loyalty. Therefore,…
