Intelligent Agents for Debt Collection

Recover up to 30–40% more debt without expanding your team

Voice Agents powered by Generative AI that reach out to customers, negotiate, and finalize payment agreements. They integrate with your CRM and your current debt collection tools.

Contact more debtors at the right time and in their own language.

Payment agreements reached during the conversation itself, without a set script.

Full control over every campaign from a real-time dashboard.

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Interfaz de Recordia mostrando panel de agente virtual para gestión y seguimiento de llamadas de cobro de deudas

+30-40%

debt recovery

-50%

in management time

x2

contact rate

The problem

Manual debt collection is no longer enough

A growing portfolio, the same agents, and debtors that are getting harder to track down. Does this sound familiar?

Low contact rate

Calls at the wrong time, no one answers, and the debt grows older.

High management costs

Every manual call takes up agent time, even if it goes to voicemail.

Don't scale without hiring

Every peak in the business requires more staff, and employee turnover doesn't help.

Regulatory risk

Inconsistent messages among agents increase the risk of noncompliance.

How it works

From the first contact to the payment agreement, all in a single conversation

Agentia365, Recordia®’s Virtual Voice Agents, don’t read from a script: they converse, understand, and negotiate using natural language, adapt to each debtor, and learn from every interaction.

01

Contact

Smart automatic dialing that identifies the best time to call each debtor.

02

Conversation and negotiation

Speaks natural language and multiple languages, understands the situation, and adapts in real time.

03

Close the deal or escalate

Close the payment agreement during the call or escalate it to your team when the situation calls for it.

04

Real-time reporting

Track each campaign live on a dashboard with insights to optimize your strategy.

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Benefits

More recovery with the same equipment and more control

Contact more debtors

Smart dialing · Optimal contact times

Contact those you previously couldn't reach at the time when they are most likely to answer.

Scale up without expanding your workforce

Scalable management at regional level

Handle portfolio peaks and new regions without hiring or training additional agents.

Speak each debtor's language

Multilingual operations

Manage international or multilingual portfolios with the same high level of quality.

Every call, with the same standard

Generative AI with continuous learning

Same tone, same message, and same quality in every interaction.

Reduce regulatory risk

Designed in accordance with the GDPR and industry equivalents

Respectful and consistent conversations, designed to comply with regulations.

Make data-driven decisions, not intuitive ones

Real-time dashboard

Monitor what’s working in each campaign and adjust your strategy on the fly.

Success Story

How an education company improved its collections with Intelligent Virtual Agents

Challenge

Collect debt from a large student base spread across various regions and speaking different languages, without compromising the quality of service.

Solution

Agentia365, Recordia®’s virtual voice agents for debt collection, with regional and multilingual management.

Results
Improved contactability
Scalable regional management
Multilingual support
Consistency across all interactions
Greater customer satisfaction and loyalty

Our Intelligent Voice Agents help a client in the Education Sector

Learn more about how the implementation of Intelligent Agents helped this international company in the digital education sector with operations in Latin America.

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Compliance and ethical practices

Efficient, respectful, and compliant debt collection

Privacy by design

Designed to operate in compliance with the GDPR and equivalent industry standards.

Respectful treatment of the debtor

Clear, pressure-free conversations focused on reaching a viable agreement.

Complete traceability

Every interaction is recorded and visible on your dashboard.

Frequently Asked Questions

Questions we often get from Debt Collection Agents

Will my customers react negatively to an automated call?
Agentia365, Recordia®’s Intelligent Agents, don’t read from a set script: they converse in natural language, understand what you say, and tailor their response to each person. They treat you with respect, and when a case requires it, the call is forwarded to your team. You’ll hear it for yourself in the demo.
I already use automation software. What does this solution offer?

Most tools automate dialing or predefined messages. Agentia365 engages in conversation, negotiates, and finalizes payment agreements right during the call. Plus, it integrates with your CRM and debt collection tools, so it works seamlessly with what you already have.

I don't have a budget allocated for this right now.
That's exactly why we start with a demo of how it works and, if it's a good fit, a no-obligation pilot. That way, you can measure the impact on your own KPIs before making any decisions.
How would it fit into my current operations?
It integrates with your CRM and existing debt collection tools without changing your infrastructure. During the demo, we’ll review your workflows and show you where it adds the most value: early-stage debt, collections, or both.
Is it compliant with regulations?
Agentia365 is designed to operate in compliance with data protection regulations (GDPR and industry equivalents) and to treat debtors ethically. We’ll detail the measures applicable to your specific situation during the demo.
How long does it take to get it up and running?
It depends on your integrations and the type of campaign. After the demo, we’ll provide you with a specific implementation plan tailored to your operations.

Discover the power of Recordia® and unlock your full potential!

Our team of experienced experts will guide you toward the best approach to overcome any obstacle with ease. Contact us now and experience the ultimate solution to all your needs!

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