Recordia® Technology

Transcription

No more notetaking. Turn your voice conversations into text, focus on bigger sales, and building the best sales team.

Convert 100% of your voice communications into searchable text even for long calls with Recordia® analysis and transcription tool.

Recordia® works extremely accurately and understands interruptions or overlapping voices, distinguishing them and delivering the complete conversation in text, differentiating all interlocutors, allowing the calls to be analyzed later either individually or globally through Speech and Sentiment Analysis, or to be used as evidence.

Why transcribe your calls?

Automated notetaking

There is no longer a need for your salespeople to be distracted by taking notes, allow your team to put all their attention into listening to your customers and making valuable contributions and overcoming objections. Recordia® detects overlapping voices and interruptions, so your notes have quality, without having to worry about taking them yourself.

Sales performance

Feed your CRM and easily identify in your transcriptions your strengths and weaknesses, pain points and the biggest objections or concerns about your product or budgets. Define your target, perfect or readjust your value proposition and seize hidden opportunities to make bigger sales and attract more qualified leads.

Improved coaching

By transcribing and analyzing each call you not only find what is and isn’t working in every agent’s sales pitch, but also you can make 1-to-1 personalized training and provide your team with specific feedback to make them close more deals.

Onboarding training

Make your new-hire onboarding process faster and smoother, show them real calls to train them and give them tools to overcome every situation possible, empower your call centers agents with real scripts to build better sales and call center teams.

Quality purposes

Search and scan the call transcriptions to identify inefficiencies, wastefulness, and areas of improvement, and collaborate with different departments, sharing the transcriptions within the proposals for enhancement.

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Security & Compliance

Intelligent Compliance

Recordia® meets all security requirements and has the necessary functionalities and certifications to fully comply with international regulations on data processing in different sectors and countries, such as GDPR, MiFID II, Dodd-Frank Act, CCPA or PCI DSS. Recordia®, with its AI technologies, provides fraud detection tools and security risks mitigation.

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Security

Recordia® provides a high level of security by encrypting objects using HSM encryption methods with rotation policies which ensure that privacy is the best in the industry. Objects are encrypted with AES256 algorithms, and connections are established with secure protocols such as IPSEC and HTTPS or with VPN and SDN.

FAQ’s

Can I request additional languages?

Yes, transcription is available in more than 20 languages.

Can Transcription detect overlapping voices?

Yes, Recordia® can detect voice overlapping and distinguish each participant.

Is the Transcription instant?

Yes, you can see the transcription in real time once it is over.

Discover the power of Recordia® and unlock your full potential!

Our team of seasoned experts will guide you towards the best approach to overcome any obstacle with ease. Contact us now and experience the ultimate solution to all your needs!

Use Case

Find out more about our Quality Management in the Contact Center use case.

Use Cases

Learn more about Recordia® and its different use cases.