Intelligent Compliance
Stand out by managing your personal data effectively in compliance with international regulations and gain a competitive advantage.
Recordia® helps your company to comply with international data protection regulations, such as GDPR, MiFID II or PCI DSS, and to act in an ethically responsible way, leading your company to increase its reputation and trust in front of your customers.
Recordia® provides, through its AI technologies, tools to detect fraud and mitigate customer specific security risk in a wide range of verticals, such as banking, insurance, health or public administrations, among others. All while providing a solution designed to support compliance with personal data regulations such as GDPR or CCPA.
Recordia® helps each of the specific verticals to store consent recordings, which are of great legal and ethical importance, and access them with the possibility of being provided later as evidence, complying with international data protection regulations and ensuring an ethical and responsible use of these recordings.
How Recordia® helps your company’s legal compliance
International data protection and financial transparency regulations have common aspects regarding the recording, storage and disposition of calls, however, Recordia® also adapts to their particularities.
Data Privacy Compliance
GDPR
- Custody, store, and encryption of the data even at rest is guaranteed, making them available when needed to modify or delete.
- Recordia® Biometrics allows companies to store the customers GDPR consent and its status is revealed at the time each customer calls, warning agents in case there is no consent.
- Every single record has its authenticity assured and certified thanks to HASH fingerprint.
- Every access and modification to the data are registered providing full control and traceability.
CCPA
- Record calls made through both fixed and mobile lines and other communications like email or SMS.
- Personal data recorded is securely custodied within Recordia® by using 256-bit AES encryption in its end-to-end.
- Records are easily searchable and identifiable for their modification or deletion if they are requested.
- Access and privileges are controlled and monitored, knowing in each moment who accesses and what they do to prevent losses or manipulation.
- Access to the records is protected by two-factor authentication (2FA), after a specified number of login attempt failures, the access is locked for the user.
Data Privacy Compliance
MiFID II
- The records are securely stored during the period of custody up to 7 years.
- The authenticity and completeness of the records is proven and certified thanks to the HASH fingerprint.
- Calls are fully recorded even if call center agents are remote working, no matter if they are done though fixed or mobile lines.
- Records are periodically monitored, and its access is guaranteed.
- Adjust access and permissions within Recordia®. Every single login and modification to the records is registered.
PCI DSS
- Access to the records is monitored and secure, Recordia® requires two-factor authentication (2FA), after a specific number of login attempt failures, the access gets locked for the user.
- Recordia® encrypts files end-to-end by using 256-bit AES encryption.
- Every single record has its authenticity assured and certified thanks to HASH fingerprint.
- Records can only be played within the platform, download and export privileges can be controlled and can be revoked anytime.
DODD-FRANK ACT
- Record calls and swaps made through both fixed and mobile lines.
- Your customers’ consent for the treatment of their personal data is stored in Recordia®, warning your agents in case it lacks.
- All the data is securely recorded, stored, and encrypted in Recordia® even at its rest, for up to 5 years.
- The records are available when needed if their modification or deletion is requested.
- Records are easily searchable and identifiable within Recordia®.
Recordia® features for Compliance
Speech Analytics is also used to facilitate regulatory compliance by making records rapidly searchable if they have been required for different reasons or to promptly identify risks of regulatory breach.
- Visual of the most mentioned words and categories related to privacy or compliance.
- Ranking of the most mentioned words and the category they belong to.
- Evolution of occurrences over a set period.
- Advanced records search filters.
Recordia® helps to comply with data protection regulations by collecting and storing individual consents to the processing of personal data and protects companies from fraud through exact customer-identification.
- Automatically register customers voice within to accurately identify them within a minute.
- Updated status of your customers’ consent in every call.
- Automatic on-screen warning in case of lack of consent.
- Automatic on-screen warning in case of an identification mismatch during the whole call.
Choose when to stop recording, Recordia® respects confidentiality.
There are conversations that do not require to be recorded by regulations, and that due to their nature, confidentiality or privacy, employees prefer not to be recorded. Moreover, there may be no interest in analyzing these calls or they are not relevant to obtain metrics or statistics.
Hence, we have developed a new feature for Recordia®, Record-On-Demand so that our clients can choose when to stop recording to safeguard the confidentiality of their calls and to protect the accuracy of the results of your speech and sentiment analysis.
FAQ’s
Is the data encrypted at either rest or in transit?
In both cases, each customer has their own Key that prevents access to other customers’ data.
Has Recordia® any security certification?
Yes, Cloud Worldwide Services and the information systems on which Recordia® works are certified within the ENS and as Technology Advanced Partners of Amazon Web Services, enabled for the Public Sector.
How can I manage accesses and privileges?
As a Recordia® user, you will have two interfaces, the administrator site and the user site. From the administrator interface you will be able to assign users, accesses and their privileges within Recordia®, allowing you to limit, control and deny accesses anytime, ensuring security and compliance.
Discover the power of Recordia® and unlock your full potential!
Our team of seasoned experts will guide you towards the best approach to overcome any obstacle with ease. Contact us now and experience the ultimate solution to all your needs!
Use Case
Find out more about our Quality Management in the Contact Center use case.
Use Cases
Learn more about Recordia® and its different use cases.