Recordia® Integrations

Recordia® Enterprise Integrations across your communication model to efficiently automatize and synchronize workflows.

Integrate Recordia® with your daily tools and forget about managing data from different platforms, efficiently connect and adapt to your business communications system.

In Recordia® we have gone further to achieve a great integration of Recordia® with the tools used by your company in order to satisfy the communication needs that may arise and make your daily tasks easier. Recordia® offers easy integration with a complete suite of tools, either with you Salesforce or Microsoft Dynamics CRM, with any PBX communication infrastructure and with unified communication platforms such as MS Teams.

Recordia® for CRM

Recordia® for Salesforce and Microsoft Dynamics

Make your Sales Reps focus on sales, automatically nourish your CRM and retrieve your calls to listen, download, transcribe them or view the details of the recordings within your Salesforce or MS Dynamics CRM.

Automatically incorporate the interactions that have been made with customers into your CRM without consuming its storage capacity.

Recordia® provides full transcripts of all calls directly into your CRM, providing another way to gain visibility into every conversation your sales reps have with prospects.

No matter what devices your sales team uses as mobile phones, land lines or SIP phones, Recordia® ensures that all calls are securely logged in your CRM.

Ensure global data protection compliance for your communication with customers.

Recordia® for Cisco Webex

With Recordia® solution for Webex, storing your recordings indefinitely continues to be easy and affordable, as it offers an easy-to-use service and call recording that complies with the strictest regulatory requirements.

Recordia® allows the ingestion of current Webex recordings, including video and audio and just audio, and securely stores them for the period you want before they are deleted.

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Benefit from Recordia® for your Cisco Webex meetings

Recordia® allows for a single recording and storage platform for your Webex conversations, conversations created in Cisco UCCX, and other environments.

  • Automatic and permanent recording, even with the possibility of recording mobile devices.
  • Compliance: Securely register your interactions with the highest encryption and comply with international data protection regulations.
  • Customized storage: Store Audio and Video or only Audio from a certain point in time.
  • Resilience for uninterrupted recording: High availability and load balancing.

Recordia® solution for Webex

  • Centralized recordings in a single space.
  • Secure storage and protection of communication data.
  • Analyze all recordings intelligently with AI, get summaries of your meetings and integrate everything into your CRM.
  • Indexed interactions with accessible metadata.
  • Determine custom privileges for each user.
  • Fully compatible and perfectly integrated in any Webex environment.
  • Supports multiple types of calls including internal, external, and mobile, as well as remote interactions with associated users.
  • Store all your recordings directly in Recordia® from the moment you subscribe to the service.

Recordia® for Microsoft Teams

Unified communication platforms such as Microsoft Teams have led to a change in the way companies work, managing to connect teams remotely and enabling online sharing tools, not only accelerating the adoption of teleworking but becoming a way of hosting conferences or consulting sessions with clients.

Therefore, companies are subject to international data protection regulations, so they must ensure that all interactions they have with customers are protected and safeguarded, even calls through Microsoft Teams.

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Benefit from the connector of Recordia® for MS Teams

Recordia® adds another Enterprise channel from which captures, stores and retrieves data. Squeeze all the power within your Microsoft Teams to back your sales team while seamlessly meeting compliance.

  • Meeting tracking: Recordia® stores the names and emails of all the participants, allowing you to have control and to know when to follow up or update.
  • Compliance: record your interactions with customers and comply with the international regulation for data protection.
  • Coach and revision: don’t miss any detail retrieve and play calls and videocalls within Recordia® whenever it is needed, either for revision or training purposes.
  • Extra secure: make up for the inability to set privileges and accesses to your records and the lack of metadata that saving calls in One Drive implies.

Recordia® for MS Teams connector

  • Active and ready to record 24/7.
  • Silent incorporation, it does not interfere with the quality of the call.
  • Announced recording, allows voice-overs.
  • Audio is recorded from any device that has Microsoft Teams installed.
  • Supports up to 16 participants from inside and outside the organization.
  • All participants are displayed in the recording.

Recordia® Integration with PBX

Record all your calls no matter what telephone network you use.

Do not miss a single call, Recordia® effortlessly integrates with any type of PBX communication infrastructure your business has implemented like Oracle, Cisco, Alcatel, Avaya, Asterisk, BroadSoft or Unify, allowing you to record all your calls to comply with international regulations and obtain valuable information thanks to Speech and Sentiment Analytics.

Recordia® Integration with SBC

Recordia® meets your recording needs by seamlessly interacting with your SBC.

Companies often install an SBC within their telephony system with the aim of balancing the load, providing high availability and fault tolerance, call routing, and communication encryption, among others.

Recordia® is extremely flexible in terms of integration with your telephony system and smoothly interacts with SBCs as Avaya SBC, Audiocodes, Oracle Acme Packet, Dialogic and others. It also integrates with Open Source PBXS such as Asterisk, FreeSwitch or SipWise. Full support for audio and video recording is also available on UCaaS recording suchs as Microsoft Teams and Webex to ensure a reliable and scalable recording of VoIP calls.

FAQ’s

Does Recordia® integrate with my current Telephony Services?

Recordia® integrates with PBX like Oracle, Cisco, Avaya, Asterisk, Unify, Broadsoft or AudioCodes, furthermore, Recordia® has connection with RTS, and international network for landline and mobile recording without changing your current provider or PBX.

Can Recordia® be integrated within the mobiles devices of my sales team?

Yes, if your sales team adopts RTS, Recordia® can be easily integrated within their mobiles devices to record all their mobile calls.

Can Recordia® be installed On-Premise?

Recordia® works on Cloud, however, there are features that can be installed On-Premise as Record-On-Demand or the Call Recording.

Discover the power of Recordia® and unlock your full potential!

Our team of seasoned experts will guide you towards the best approach to overcome any obstacle with ease. Contact us now and experience the ultimate solution to all your needs!

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Use Cases

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