Listen to your customers.

Discover the hidden information in all your conversations.

Power your business with automated knowledge extracted from what your customers are saying while dealing seamlessly with international regulation.

Recordia
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BBVA
Iberdrola
Fira Barcelona
Credit Andorra
Telefonica
Santander

Recordia® Technology

Speech Analytics

Speech Analytics

Analyze all your interactions, extract valuable knowledge and transform your business

Classify and group 100% of your conversations and turn them into business intelligence. Set keywords and index millions of conversations, extract key information and metrics in real time to your customized dashboard to drive improvements, reduce costs, increase operational efficiency, identify and mitigate sources of customer frustration.

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Sentiment Analysis

Deeply understand how customers are feeling, turn negatives into positives in real time

This feature makes it possible to identify the feelings of the different interventions of a call and their level of satisfaction. Achieving large-scale data processing of millions of conversations, resulting in statistics and analysis of situations in real time to make quick decisions to mitigate unfavorable situations.

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Sentiment Analysis
Biometric Identification

Biometric Identification

Save time by automatically identifying in seconds which of your customers is calling

Did you know that it can take 2-5 minutes to identify a customer by phone? Recordia® Biometric Identification allows you to accurately identify them in a few seconds by recognizing your customers’ specific voice print, enhancing their experience and optimizing your agents time by making them more efficient.

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Transcription

Turn your voice conversations into text and extract valuable insights from business to improve sales, marketing, operation and NPS

Convert 100% of your voice communications into text. Recordia® understands interruptions or overlapping voices, distinguishing them and delivering the complete conversation in text, differentiating all interlocutors, allowing the calls to be analyzed later either individually or globally through Speech Analytics.

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Transcription
Call Recording

Call Recording

Enable your whole Company or your Call Center with Call Recording to ensure compliance and an ethical performance

Recordia® Call Recording allows your company to store consents and call records of great legal and ethical importance in a secure, safe and scalable environment for a determined period. Access them with the possibility of being provided later as evidence or for disposal upon request, complying with international data protection regulations and ensuring an ethical and responsible use of them.

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Ready to see how Recordia® can transform your customer experience, boost your business and maximize profits?

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Boost your business with

AI & Machine Learning

Empowered with AI and shielded by the strongest security, Recordia® helps your team to gain valuable insights and gather data obtained from omnichannel interactions at an enterprise level, allowing your team to focus on innovation and understand where the market is heading, allowing smart decisions to enhance your business performance.

Customer Experience

Customer Experience

Identify patterns and areas of improvement, understand your customers’ feelings and obtain objective feedback in order to make decisions to reduce churn and drive loyalty.

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Sales and Marketing

Sales and Marketing

Replicate your best sales, seize opportunities, feed your CRM and launch effective campaigns. Show your sales team real cases and how to nurture their talent.

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Intelligent Compliance

Intelligent Compliance

Ensure the maximum security and encryption, Recordia® allows you to seamlessly comply with the strictest international regulations, such as MiFID II, GDPR, HIPAA or PCI DSS.

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Quality Assurance

Quality Assurance

Identify gaps and bottlenecks in your processes, mitigate risk and obtain insights to make smart decisions and drive efficiency to every department of your business.

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Workforce Engagement

Workforce Engagement

Make every call center agent a champion and exceed their performance. Provide quality training based on real calls to deliver your customers an excellent experience.

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Product Optimization

Product Optimization

Listen to what your customers are missing, identify areas of improvement, navigate where the market is heading, create new innovations and enrich your products and services.

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Recordia® Integrations

Customer Relationship Managemen

Customer Relationship Management (CRM)

Nourish your CRM, like Salesforce or Microsoft Dynamics with your customers’ interactions. All data is synchronized with your CRM in real time and without consuming your storage space.

Private Branch Exchange

Private Branch Exchange (PBX)

No more missed calls, Recordia® effortlessly adapts to any type of PBX communication infrastructure your business has implemented, like Oracle, Cisco, Alcatel, Avaya, Asterisk, BroadSoft or Unify.

Microsoft Teams

Microsoft Teams

Capture business calls, meetings and conferences via Microsoft Teams, have a registry of your customers’ follow-ups and its participants. Learn from negotiations, make better offers and gather all the insights.

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Security & Compliance

Intelligent Compliance

Recordia® meets all security requirements and has the necessary functionalities and certifications to fully comply with international regulations on data processing in different sectors and countries, such as GDPR, MiFID II, Dodd-Frank Act, CCPA or PCI DSS. Recordia®, with its AI technologies, provides fraud detection tools and security risks mitigation.

Security

Recordia® provides a high level of security by encrypting objects using HSM encryption methods with rotation policies which ensure that privacy is the best in the industry. Objects are encrypted with AES256 algorithms, and connections are established with secure protocols such as IPSEC and HTTPS or with VPN and SDN. 

PCI DSS
DODD FRANK ACT
CCPA
GDPR
MIFID

Industries & Partners

Recordia® adapts to each industry-specific needs, addressing their unique pain-points and bringing the innovation to them.

FINANCIAL

FINANCIAL

CALL CENTER

CALL CENTER

HEALHTCARE

HEALHTCARE

TELCOS

TELCOS

GOVERNMENT

GOVERNMENT

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Recordia Telephony Service

Recordia® Telephony Service

Recordia® also works without integrations, or complications.

Recordia® Telephony Service (RTS) is an international telephony service in the cloud, which allows you to make and receive calls on any mobile device, IP phone or softphone client without changing your current PBX or carrier.

Recordia® RTS allows you to join our international telephone network for call recording. We record all conversations made through your mobile line or landline in a safe and secure environment without complex or sophisticated integrations.

Get insights about your sales team performance, automatically feed your CRM, and comply with international data protection regulations.

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Ready to see how Recordia® works?

Tell us your challenges and needs today.

Our experts will help you find the best approach to address them with Recordia®.

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Get all the information about what we can do for your business in one document, download our brochure here.

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If you need more information about Recordia® and the different functionalities. You can read our use cases now.